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Tourist
Posts: 2

REQUEST FOR A CALL BACK

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MY GOPRO REUEST NUMBER IS:  Case #10412894. I HAD GOT A CALLBACK. BUT I HAD TOLD THE PERSON TO CALL ME BACK IN 10 MIN. TILL THE TIME I GOT THE IMPORTANT DOCUMENTS AND STILL NO ONE HAS COME BACK TO ME. i HAVE ALSO PUT A CALL BACK REQUEST ATLEAST 10TIMES BUT STILL NO REPLY. IT HAS BEEN MORE THAN 5 HOURS.


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Nomad
Posts: 397

Re: REQUEST FOR A CALL BACK

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GoPro
Posts: 21,675

Re: REQUEST FOR A CALL BACK

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Hello, @lithejump60358. We see that you have been able to connect with Support yesterday. Should you have further concerns or questions regarding the nxt steps, feel free to contact them directly referencing the same case number. Thanks!

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All Replies
Nomad
Posts: 397

Re: REQUEST FOR A CALL BACK

[ New ]
Try now
GoPro
Posts: 21,675

Re: REQUEST FOR A CALL BACK

[ New ]

Hello, @lithejump60358. We see that you have been able to connect with Support yesterday. Should you have further concerns or questions regarding the nxt steps, feel free to contact them directly referencing the same case number. Thanks!

Sightseer
Posts: 2

Re: REQUEST FOR A CALL BACK

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YOUR CUSTOMER SERVICE SUCKS GO PRO!

GoPro
Posts: 32,070

Re: REQUEST FOR A CALL BACK

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Hi @jsantel

 

We'd like to look into your concern further.

Is there a case number we can use as a reference?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: REQUEST FOR A CALL BACK

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yes case number is 10676597

please call asap! 6***

GoPro
Posts: 32,070

Re: REQUEST FOR A CALL BACK

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Hi @jsantel

 

Thank you for the case number. Based on the UPS website, the replacement order was delivered last Monday, December 13 at 9:32 A.M. at Front door

Would you be able to confirm receipt?

If you haven't yet, please check within the household if someone else might have received it for you.

 

Thanks!

Ej