RED led on back screen is always on

[rapidriver67352]

I followed the stpes for manual update as per this link

https://gopro.com/support/hero5-black-product-update

but nothing has happened, still the red light is on and no audio ?!?!

[rapidriver67352]

I tried to update it manualy , by downloading the update and put it on SD card and inserting it back to camera, but problem stil exists.

[graytree76514 · Accepted solution]

Hi @rapidriver67352,

I would suggest to contact our customer support team. 

You can contact them via phone or chat. 

https://gopro.com/help/ContactUs

Regards,

-Jay 

[rapidriver67352]

Im leaving in dubai, and cant call customer support over there, and chat is currently not available .

[graytree76514]

Hi @rapidriver67352,

Please try to change your region to US. 

You can change it on the upper right hand corner. 

Regards,

-Jay 

[rapidriver67352]

where exactly I have to do the change, and this is for what reason ?

[fishycomics]

Call GoPro or go on the actual website and look