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Tourist
Posts: 7
Accepted Solution

RED led on back screen is always on

Hi, I have recently found an issue with my hero 5 and led light on the back of the camera next to screen is always on, no matter if camera is on or off and consuming battery. since I faced this issue , I came to know that video is not recording any audio as well. I have tried to remove the battery and SD card .Also have formated the SD card and also factory reset but still the same.

 

If anybody can guide me with a solution please ?


Accepted Solutions
GoPro
Posts: 3,505

Re: RED led on back screen is always on

 

Hi @rapidriver67352,

 

I would suggest to contact our customer support team. 

You can contact them via phone or chat. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

 

View solution in original post


All Replies
Adventurer
Posts: 8,936

Re: RED led on back screen is always on

if you  formatted the sdxc cardm factory reset and manually  firmware the  old one then call gopro at 855-645-3578

Tourist
Posts: 7

Re: RED led on back screen is always on

I tried to update  using gopro app, but there was no update neither !!!

GoPro
Posts: 3,505

Re: RED led on back screen is always on

 

Hi @rapidriver67352

 

 

You may try to install a new firmware manually. 

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

Regards,

-Jay

Adventurer
Posts: 8,936

Re: RED led on back screen is always on

[ Edited ]

you need to visit the site to do a manual not automatic update that is one problem?  you take the same exact firmware and you  re flash to the camera that over writes it. that mayclear your issue.

GoPro
Posts: 3,505

Re: RED led on back screen is always on

 

Hi @rapidriver67352,

 

Please check manual update steps on the link I provided. 

 

You need to reformat your SD card first then download the file to your computer and transfer to your SD card and install the update.

 

Complete step is on the link. 

 

 

Thanks,

-Jay 

 

Tourist
Posts: 7

Re: RED led on back screen is always on

let me try that and will let you know if it get fixed or not. Thanks

GoPro
Posts: 3,505

Re: RED led on back screen is always on

 

Sure @rapidriver67352,

 

Please let us know how it goes. 

 

Regards,

 

-Jay