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Reply
Hiker
Posts: 17
Accepted Solution

RECONDITION GOPRO CAMS SOLD FOR NEW

Hiya .-

Further to my last email about my recently purchased GoPro 4 Black , I bought this camera from a new in a reputedly good store named Media Mart authorized GoPro dealer in Massalfasar, Valencia ,Spain .

My question is this : “ If I buy a GoPro from new is it normal to have the numeration of the .mp4 videos starting with a numeration such as GOPR2359.MP4 ??? or should it start some where around GOPR0000.mp4 ??? ..remember that I was sold this camera as new only two weeks ago .

 

Question 2.-

Also I can not register the serial number indicating that has been register before , the number is C3121126388453 , is there a way that you could tell me from your Dbase if this number has been registered before .

The whole thing is that I was sold this camera as new , and paid 400 euros for it , and I believe this shop has sold me a reconditioned cam , and selling them for NEW …in other words they are commiting fraud and also using the GoPro name for it .

If you could confirm , please , that the new GoPro cams should have a lower .mp4 number will be much appreciated , or on the other hand, confirm ,please, that GoPro sells new cameras with the mp4 number starting at  GOPR2359.MP4 number should be normal for a brand NEW cameras.

I have done 10 videos since I bought it so now the .mp4 number reads GOPR2369.MP4 .

Many thanks , in advance ,for your prompt reply and for your time .


Accepted Solutions
Hiker
Posts: 17

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

 

OK…SUCCESS…!!!! At last…

Quick update of this saga…!! I finally got my brand new Gopro 4 black.

The store called me yesterday saying that they had the GoPro in .

So went to the store fetched the Gopro ..give the old one back …ofcourse ..and accepted their apologies . However I am in the process of written a “ complain “ to their central office , explaining exactly what has happen.

Soooo…after I checked the “ BRAND NEW Gopro 4 black “ I can confirm that the .mp4 file numbering it does begin with GOPR-0000.mp4 and the same for .jpgs ect…

My word of advice for any body reading this out there and buying a new GoPro is “” When you buying a GoPro cam , make sure that the , for the .mp4 videos , the file numbering system starts at something like 0000.mp4 or there abouts . If you see numbers like GOPR12359.mp4 or something like that I will be tending to thing that that camera is not new .

So just to say many thanks to all of you who have help me with your time and advice in this saga…luckily with a happy ending .

Now lets get on with it  and do some serious aerial filming…!!!

Cheeeerrrsss..!!!!

View solution in original post

Hiker
Posts: 17

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

Ohhh…yes one last thing…In the new camera I also inserted a Brand new mem card freshly formatted to low level using the exFat format done in my laptop BEFORE introducing it into the GP4 ...as to make sure I did not update the internal GP4 counters with any old remaining data from the mem card .

In theory this step should not be necessary , but I just wanted to make sure .

And remember plan the dive and dive the plan..!!!..Be safe….!!! Cheeeerrrsssss…!!!!

 

View solution in original post


All Replies
Adventurer
Posts: 10,200

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

IMO

 

 

 was the pkg fully sealed? gopro has this   way of  really  making it not hard but really sealed if asked

 

GoPro will start at  gp_0000 , thisc an also nbe taken care of in a factory reset?

 

gopro must and should put a sticker over the old one and name it R not C  so weall know its a refurbb.

 

 the Store should be honest andsay it was an open box. fraud or not, I go back and get a full refund and a new camera  if you feel you over paid.

Explorer
Posts: 12,207

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

One note, registering a camera does not prevent it from being registered a second time. I believe you are just on the wrong update page. You need to use the drop down menu located on the top right of the page to select your camera model. The default is Hero5 Black.
Highlighted
Hiker
Posts: 17

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

Hello danielr15…thank you kindly for your information and time to reply .

When I have my new-NEW..!! GoPro I will make sure that I am in the right place…!!!

Cheerssss..!!!

 

Hiker
Posts: 17

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

Hello fishycomics…thank you kindly for your information and time to reply .

I will now proceed to take the goods back to the shop and see what they have to say …promises to be fun…!!!

Will keep you posted….again thanks..!!

 

Explorer
Posts: 12,207

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

Yes, and feel free to give them a kick for misrepresenting what they are capable of doing for GoPro customers.
Hiker
Posts: 17

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

Hello …quick update to this “ recondition GoPros “ thread “ .

I went back to the store…and am not going to into the details of the conversation since what was said will take far to looong , lets suffice to say that after explaining to the store  “ complains  department “ the high .mp4 number of videos in the GoPro …, broken seals ,ect…ect  I got the usual replies in this sort of situations –the first type of reply is  – “ We don´t know what you are talking about , wait I´ll bring the expert on this …“.

The expert comes in …

Tries to convince me of a few things….cutting long story short I got the second standard reply from the expert  in this sort of situations : “ We don’t understand how this could have happened “ .

I could had told him exactly how that “ could have happened “ but instead I decide to accept the standard third reply when a store is found in this situation – been caught selling reconditioned GoPro cams as new “ and that reply is :

“ We don’t have any NEW cameras in this store at the moment , but I am ordering one from our other stores to get a new one transferred  here between the next few days , Sir , we will contact you when we got it . “

So there you are folks ….you now know as much as I do ..!! will see if they redeem themselves, a little bit, by delivering “ pronto “ the new-NEW cam as they said.

Will let you know.

PS.- Ohhh man…I just want to get on with it..!!!...I paid some good money and I get all this….let see what happens ,eh ??.


@rayf1764 wrote:

Hiya .-

Further to my last email about my recently purchased GoPro 4 Black , I bought this camera from a new in a reputedly good store named Media Mart authorized GoPro dealer in Massalfasar, Valencia ,Spain .

My question is this : “ If I buy a GoPro from new is it normal to have the numeration of the .mp4 videos starting with a numeration such as GOPR2359.MP4 ??? or should it start some where around GOPR0000.mp4 ??? ..remember that I was sold this camera as new only two weeks ago .

 

Question 2.-

Also I can not register the serial number indicating that has been register before , the number is C3121126388453 , is there a way that you could tell me from your Dbase if this number has been registered before .

The whole thing is that I was sold this camera as new , and paid 400 euros for it , and I believe this shop has sold me a reconditioned cam , and selling them for NEW …in other words they are commiting fraud and also using the GoPro name for it .

If you could confirm , please , that the new GoPro cams should have a lower .mp4 number will be much appreciated , or on the other hand, confirm ,please, that GoPro sells new cameras with the mp4 number starting at  GOPR2359.MP4 number should be normal for a brand NEW cameras.

I have done 10 videos since I bought it so now the .mp4 number reads GOPR2369.MP4 .

Many thanks , in advance ,for your prompt reply and for your time .



@rayf1764 wrote:

Hiya .-

Further to my last email about my recently purchased GoPro 4 Black , I bought this camera from a new in a reputedly good store named Media Mart authorized GoPro dealer in Massalfasar, Valencia ,Spain .

My question is this : “ If I buy a GoPro from new is it normal to have the numeration of the .mp4 videos starting with a numeration such as GOPR2359.MP4 ??? or should it start some where around GOPR0000.mp4 ??? ..remember that I was sold this camera as new only two weeks ago .

 

Question 2.-

Also I can not register the serial number indicating that has been register before , the number is C3121126388453 , is there a way that you could tell me from your Dbase if this number has been registered before .

The whole thing is that I was sold this camera as new , and paid 400 euros for it , and I believe this shop has sold me a reconditioned cam , and selling them for NEW …in other words they are commiting fraud and also using the GoPro name for it .

If you could confirm , please , that the new GoPro cams should have a lower .mp4 number will be much appreciated , or on the other hand, confirm ,please, that GoPro sells new cameras with the mp4 number starting at  GOPR2359.MP4 number should be normal for a brand NEW cameras.

I have done 10 videos since I bought it so now the .mp4 number reads GOPR2369.MP4 .

Many thanks , in advance ,for your prompt reply and for your time .


 

Adventurer
Posts: 10,200

Re: RECONDITION GOPRO CAMS SOLD FOR NEW

And your replty to them would be in the mean time refund my money here is my number I'll be in when its in.