Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-253129%22%20slang%3D%22en-US%22%3EQuik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-253129%22%20slang%3D%22en-US%22%3EHi!%20Have%20read%20a%20number%20of%20questions%20and%20answers%20on%20this%2C%20but%20not%20sure%20if%20I%20get%20it.%20I%E2%80%99m%20using%20a%20Samsung%20Evo%20plus%20128%20SD%20card%20and%20the%20new%20(slanty%20top)%20GoPro%20Quik%20key.%20I%E2%80%99ve%20recorded%20in%201080.%20When%20I%20playback%20on%20my%20iPhone%20X%2C%20through%20the%20GoPro%20(capture)%20App%2C%20the%20footage%20is%20always%20jerky%20and%20occasionally%20pixelated.%20I%E2%80%99ve%20saved%20to%20my%20phone%20and%20the%20videos%20are%20fine!%20Just%20wondered%20if%20anyone%20can%20let%20me%20know%20if%20I%E2%80%99m%20doing%20something%20wrong%3F%20Is%20this%20a%20GoPro%20Quik%20key%20issue%3F%20Why%20will%20it%20not%20play%20perfectly%20from%20the%20Quik%20key%3F%20Any%20advice%20would%20be%20great!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-253129%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254506%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254506%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78029%22%20target%3D%22_blank%22%3E%40rockyoasis08411%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESome%20phones%20can%20have%20a%20difficult%20time%20playing%20back%20high%20resolution%20video%20smoothly.%20If%20playback%20is%20choppy%20the%20actual%20video%20file%20is%20likely%20fine%2C%20it%20is%20just%20a%20playback%20issue%20on%20the%20specific%20phone%20and%20will%20likely%20play%20back%20smoothly%20on%20other%20players.%26nbsp%3BAs%20a%20workaround%2C%20you%20can%20try%20using%201080-30%20or%20downloading%20the%20low%20resolution%20videos%20instead.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFor%20more%20information%2C%20check%20out%20this%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FQuestion_Answer%2FSupported-Resolutions-for-Copy-and-Share-in-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%26nbsp%3Bwhich%20has%26nbsp%3Ba%20chart%26nbsp%3Bdisplaying%20the%20resolutions%20that%20certain%20phones%20may%20have%20a%20problem%20with.%20Looking%20at%20the%20chart%2C%201080p%20at%20240%20fps%20uses%20HEVC%20and%20may%20have%20issues%20with%20play%20back.%20Is%20your%20iPhoneX%20updated%20to%20the%20latest%20OS%20version%3F%20It%20is%20always%20best%20to%20have%20the%20phone%20running%20on%20the%20latest%20OS%2C%20and%20install%20the%20latest%20GoPro%20App%20version.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20works%20out.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254685%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254685%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3EThanks%20for%20the%20response.%20The%20issue%20seems%20to%20be%20with%20the%20Quik%20key%20playback%20and%20NOT%20when%20the%20videos%20are%20downloaded%20and%20played%20on%20my%20iPhone%20X.%20When%20I%E2%80%99ve%20got%20them%20saved%20on%20the%20phone%20they%20play%20perfectly.%20It%E2%80%99s%20before%20I%20download%2C%20and%20I%E2%80%99m%20trying%20to%20view%20the%20footage%20from%20the%20Quik%20key%20through%20the%20app.%20I%20guess%20my%20question%20is%20whether%20this%20is%20a%20faulty%20Quik%20key%2C%20or%20whether%20it%E2%80%99s%20just%20%E2%80%9Chow%20it%20is%E2%80%9D%20All%20software%20is%20up%20to%20date%20and%20I%E2%80%99ve%20checked%20out%20the%20article%20(thanks%20for%20that)%20and%20it%20infers%20it%20should%20play%20ok.%20Let%20me%20know%20if%20you%20have%20any%20other%20thoughts.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20again%2C%3CBR%20%2F%3E%3CBR%20%2F%3ERuth%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257113%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257113%22%20slang%3D%22en-US%22%3E%3CP%3EInteresting.%20Thank%20you%20for%20the%20additional%20details%20you%20provided%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78029%22%20target%3D%22_blank%22%3E%40rockyoasis08411%3C%2FA%3E.%20We%20would%20like%20to%20further%20isolate%20the%20source%20of%20the%20trouble.%20By%20any%20chance%2C%20will%20you%20be%20able%20to%20test%20how%20the%20playback%20on%20the%20app%20goes%20while%26nbsp%3Busing%20a%20different%20iPhone%20unit%3F%20Let%20us%20know%20how%20it%20goes.%20Thanks.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257192%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257192%22%20slang%3D%22en-US%22%3EI%E2%80%99m%20the%20only%20iPhone%20user%20in%20our%20household%2C%20but%20I%E2%80%99ll%20see%20what%20I%20can%20do!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260897%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260897%22%20slang%3D%22en-US%22%3ETested!%20iPhone%206%20with%20up%20to%20date%20software.%20Plugged%20in%20the%20Quik%20key%20and%20had%20same%20result%20as%20in%20the%20iPhone%20X.%20Jerky%20footage%2C%20pixelated.%20By%20the%20process%20of%20elimination%2C%20does%20this%20mean%20the%20Quik%20key%20is%20faulty%3F%20iPhones%20are%20fine.%20Videos%20downloaded%20onto%20iPhones%20play%20fine.%20SD%20card%20is%20fine.%20Just%20the%20playback%20on%20the%20Quik%20key%20that%E2%80%99s%20not.%20Let%20me%20know%20what%20you%20think%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-282520%22%20slang%3D%22en-US%22%3ERe%3A%20Quik%20key%20jerky%20footage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-282520%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EWas%20this%20issue%20resolved%3F%20I%20have%20a%20Quik%20Key%20%26amp%3B%20it%20plays%20jerky%20footage%20on%20an%20iPhone%20X%20%26amp%3B%20an%20older%20iPad%20with%20Retina%20display%20(video%20was%201080%2C%2060fps).%20I%20also%20have%20a%20TEKQ%20lightning%20card%20reader%20which%20plays%20perfect%20on%20the%20iPhone%20X.%20However%20I%20wanted%20to%20review%2C%20trim%20%26amp%3B%20highlight%20videos%20before%20uploading%20them%20to%20the%20GoPro%20cloud.%20I%20also%20can%E2%80%99t%20seem%20to%20upload%20to%20GoPro%20cloud%20from%20the%20Quik%20Key.%20So%20it%20doesn%E2%80%99t%20play%20back%20smoothly%20%26amp%3B%20I%20can%E2%80%99t%20upload%20to%20GoPro%20cloud.%20I%20don%E2%80%99t%20think%20the%20Quik%20Key%20is%20fit%20for%20purpose%20unless%20there%20is%20a%20way%20to%20achieve%20these%20things.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2

Re: Quik key jerky footage

Of course, I’m hoping to contact GoPro technical support tomorrow. My devices meet the requirements in the article above so it’s strange. I too like yourself am wondering if the Quik Key I have is faulty which I purchased direct from GoPro website a few months ago but only just tried using it while I’m on holiday. I’ll keep you updated if I get any news.