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Tourist
Posts: 5

Quik for iOS black 360 video preview

[ New ]
Currently running an iPhone 8 Plus with iOS 15 PB3. I've had a look at other threads which have similar issues and have reset all my settings to no avail. Here's what I can do:

- Open the live 360 camera preview
- (Blindly) reframe 360 files and render to 2D, plus view them
- (Blindly) pull 360 stills from video, reframe the 360 photos (no black previews) and export
- View all Hero mode photos and videos

I can't:
- Preview 360 video files in keyframe, normal preview or Overcapture. I do get sound though which is weird.

I have tried:
- Restarting the phone
- Deleting and reinstalling the app
- Clearing some space (4GB free)
- Reset all settings in General > Reset > Reset All Settings

I could do this perfectly fine before and pretty sure I could on public beta 2 as well. My hunch is that perhaps the app isn't recognising my device properly and thus not previewing it - if I send a feedback email to support, the diagnostics show Device : Unknown iPhone instead of iPhone 8 Plus. I'm totally out of ideas and going on a ski trip in a few weeks. Any help?
GoPro
Posts: 14,949

Re: Quik for iOS black 360 video preview

[ New ]

@thejoejay, please refer to my response to your other post. Thanks!