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Tourist
Posts: 2

Quik for Desktop - Windows

[ New ]

 

Hellow, When i start working with a program, the program returns me to the login window.

I reinstalled the program and did everything according to the instructions, but it didn't help me.

My system settings CPU intel core I7 4510U, RAM 12 gigabytes, Win10.


Accepted Solutions
GoPro
Posts: 24,475

Re: Quik for Desktop - Windows

[ New ]

Hi @mikhailb864

 

Please go over the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.


Let us know how it goes.

 

Thanks!

Ej
 

View solution in original post


All Replies
GoPro
Posts: 24,475

Re: Quik for Desktop - Windows

[ New ]

Hi @mikhailb864

 

Please go over the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.


Let us know how it goes.

 

Thanks!

Ej
 

Tourist
Posts: 2

Re: Quik for Desktop - Windows

[ New ]

Hi, I was trying not to help.

GoPro
Posts: 24,475

Re: Quik for Desktop - Windows

[ New ]

Hi @mikhailb864

 

If it's still the same after trying the steps above, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej