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Sightseer
Posts: 1

Quik desktop failed to sign in

I have just installed Quik on my desktop windows 10. I use the same account from my Quik Android for log in but it stop at the Authenticating. Please help.

GoPro
Posts: 8,982

Re: Quik desktop failed to sign in

Hi @evahanch

 

Please try these steps:

 

Open Quik for Desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.
Let us know how it goes.

 

Thanks!

Ej