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Sightseer
Posts: 1

Quik Desktop says SD card has nan gb and 0% used

I bought a ScanDisk Extreme Plus 64 GB micro SD card.  I can record and view the recordings on my phone through the capture app (though it's a mix of when it wants to actually connect).  Trying to upload these videos onto my macbook pro from the GoPro Quik Desktop App.  The app recognizes the camera, but says that my SD CARD CAPACITY: NAN GB with 0% used.  

 

I've updated my camera, and i've selected the "format sd" option in the camera.  Still not luck.  Same issue.  I don't have a SD card reader on my mac, just USB-C connections.  So I don't know how else to get my computer to recognize and access the videos on my SD card.

GoPro
Posts: 3,924

Re: Quik Desktop says SD card has nan gb and 0% used

Hi @spirymesa33066,

 

I am sorry to hear about the issues with that camera. Have you tried to connect the SD Card to the computer with a USB Reader or SD Adapter to see if it recognizes the media?

 

That is personally how I offload all of my content. Much faster and no issues!

 

Cheers,

Ryan

Sightseer
Posts: 1

Re: Quik Desktop says SD card has nan gb and 0% used

Having the same issue with a 64GB samsung micro SD.

It work ok when using the adapter and uploading from the SD card reader.

There is a bug in the camera or the Quick SW!