07-27-2020 01:56 AM
When we use the quickcapture setting on the camera often the camera does not switch on after it has been used a few times. We record short periods during bike rides. Battery is full, we made sure of that every ride. The camera has the latest firmware.
We discovered that when the battery is taken out an put back in again the quickcapture functionality starts working again. This is not comfortable during rainy days though.
Is this something we can fix?
07-30-2020 06:31 PM
08-03-2020 08:52 PM
I have the same issue while whitewater kayaking. It will capture fine for a while and then for some unknown reason (no hard jarring, etc) it won't start using quick capture. I have to pull the battery and then it will work correctly...until the next time.
I have used several different GoPro recommended cards, reset the camera and have used various FW. Currently, I am using the newest GoProLabs FW, SanDisk 64GB Extreme Pro card but it happens regardless of FW/Card.
Very frustrating....not like I can stop at the mouth of the rapid!
08-04-2020 12:25 AM
The SD card is a Lexar 633x 128 Gb class 10 (rest is unreadable on the card.
Firmaware is the latest.
I doubt the SD is the issue as with other operation of the camera there is no problem at all.
@cooldive07503 you have got the exact same issue, thanks for replying.
08-10-2020 06:35 AM
Version 1.60 was already on my camera.
This past weekend the problem occured again when swimming accompanied bij a sup
Did open the battery compartiment to fix it despite the risk of water getting in
As a plus member I can replace the camera can't I?
That's what I would like to try now
08-10-2020 12:14 PM
Thanks for getting back to us. @kzelf
If you continue to experience the same, the best path forward is to reach out to our Support Team.
You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.
Please let them know of the troubleshooting steps taken.