Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Hiker
Posts: 75

Re: Quickcapture / one button record terrribly unresponsive when starting.

GoPro has been dead silent on this. I suspect it's a hardware issue so it won't be solved at all.

Highlighted
Hiker
Posts: 22

Re: Quickcapture / one button record terrribly unresponsive when starting.

Gopro we need a status and a solution.

Highlighted
Tourist
Posts: 2

Re: Quickcapture / one button record terrribly unresponsive when starting.

Any luck with the case?

Highlighted
Hiker
Posts: 22

Re: Quickcapture / one button record terrribly unresponsive when starting.


@jdubwong wrote:

Any luck with the case?


Not yet

Highlighted
Hiker
Posts: 75

Re: Quickcapture / one button record terrribly unresponsive when starting.

I haven't received an update on my ticket regarding this, or any other issue I've had.

Highlighted
Hiker
Posts: 25

Re: Quickcapture / one button record terrribly unresponsive when starting.

Hello,

I have the same problem, in high altitudes and low temperatures the power button and Quickcapture button are not responding. What is the support email that i can use to open a ticket?
Highlighted
Hiker
Posts: 25

Re: Quickcapture / one button record terrribly unresponsive when starting.

There is no call back request

Only this message: "Waiting time approx. 1 mins"

"Sorry, all agents are helping other customers right now. Please try again later."

I have Plus account

How to contact support?

Highlighted
GoPro
Posts: 12,989

Re: Quickcapture / one button record terrribly unresponsive when starting.

Hello @andreasgp

 

Sorry for any trouble caused.

If not yet, please select US English as the location/region.

We have just initiated a chat session to test and did not encounter any errors.

Please try connecting to the team again.

https://gopro.com/help/ContactUs

 

Thanks!

Ej