Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 1

Quick won't download on windows 7, error message says I need a newer version of windows

[ New ]

I own a Hero+ and am trying to link it to a PC running windows 7 but my PC doesn't recognize the device when I plug it into a USB port. I tried downloading Quick but Quick shows an error message stating it needs a newer version of Windows.


Accepted Solutions
Backpacker
Posts: 7,603

Re: Quick won't download on windows 7, error message says I need a newer version of windows

[ New ]

Quik is designed for Windows 10 or newer.  The problem you're having is that the camera isn't being recognized by Windows due to an MTP error.  You can find more details here:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-not-Recognized-when-Plugged-into... 

 

Please note as an FYi, you can still upgrade your PC to Windows 10 for free, just do a quick net search and you'll find details on how to achieve this.

View solution in original post


All Replies
Backpacker
Posts: 7,603

Re: Quick won't download on windows 7, error message says I need a newer version of windows

[ New ]

Quik is designed for Windows 10 or newer.  The problem you're having is that the camera isn't being recognized by Windows due to an MTP error.  You can find more details here:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-not-Recognized-when-Plugged-into... 

 

Please note as an FYi, you can still upgrade your PC to Windows 10 for free, just do a quick net search and you'll find details on how to achieve this.