Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-52565%22%20slang%3D%22en-US%22%3EQuick%20record%20function%20won't%20work.%20The%20go%20pro%20freezes%20up%20on%20black%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-52565%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20go%20to%20use%20the%20gopro%20quick%20record%20function%2C%20the%20gro%20pro%20just%20turns%20on%20and%20shows%20a%20black%20screen%20(As%20if%20there%20was%20something%20covering%20the%20lense)%2C%20and%20freezes.%20The%20only%20way%20I%20can%20get%20the%20camera%20to%20work%20again%20is%20by%20removeing%20the%20battery.%20All%20functions%20work%20fine%20if%20I%20turn%20the%20go%20pro%20on%20and%20record%20that%20way.%20Any%20help%20would%20great.%20(%20The%20camera%20is%20a%20new%20Hero%205%20black)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-52565%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-52616%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20record%20function%20won't%20work.%20The%20go%20pro%20freezes%20up%20on%20black%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-52616%22%20slang%3D%22en-US%22%3E%3CP%3EExactly%20same%20thing%20happening%20with%20my%20Hero%205.%20Have%20the%20latest%20software%20version%20installed.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Quick record function won't work. The go pro freezes up on black screen.

When I go to use the gopro quick record function, the gro pro just turns on and shows a black screen (As if there was something covering the lense), and freezes. The only way I can get the camera to work again is by removeing the battery. All functions work fine if I turn the go pro on and record that way. Any help would great. ( The camera is a new Hero 5 black)

Sightseer
Posts: 1

Re: Quick record function won't work. The go pro freezes up on black screen.

Exactly same thing happening with my Hero 5. Have the latest software version installed.

Tourist
Posts: 8

Re: Quick record function won't work. The go pro freezes up on black screen.

There is a similar topic already. When the voice function is turned off, everything works normally. It works well with the old firmware version!

Highlighted
Tourist
Posts: 8

Re: Quick record function won't work. The go pro freezes up on black screen.

Adventurer
Posts: 8,763

Re: Quick record function won't work. The go pro freezes up on black screen.

return go get a new one then deal wit h the glitch you got that may not be  fixed by firmware faulty camera