Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-291964%22%20slang%3D%22en-US%22%3EQuick%20desktop%20does%20not%20see%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291964%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20using%20Quik%20desktop%20I%20just%20downloaded%20it%20and%20it%20shows%20my%20camera%20when%20I%20plug%20it%20in%20but%20it%20says%20there%20are%20'no%20files%20to%20import'.%20The%20sd%20card%20is%2083%25%20full%20so%20there%20are%20definitely%20a%20bunch%20of%20photos.%20When%20I%20look%20at%20the%20pics%2Fvideos%20through%20the%20GoPro%2C%20I%20can%20see%20them%20all%2C%20and%20play%20the%20videos.%20So%20I%20know%20they're%20not%20corrupted.%3C%2FP%3E%3CP%3EWhy%20are%20my%20photos%20still%20not%20showing%20up%20In%20Quik%20%3F%3C%2FP%3E%3CP%3EThanks%20for%20your%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-291964%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292215%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20desktop%20does%20not%20see%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292215%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89429%22%20target%3D%22_blank%22%3E%40laurentp54851%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20information.%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20using%20a%20Mac%20-%20updating%20to%20the%20latest%20version%20should%20resolve%20the%20%22No%20files%20to%20import%22%20error.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20using%20a%20Windows%20computer%2C%20go%20to%26nbsp%3BDevice%20Manager%26gt%3B%20Find%20GoPro%26gt%3B%20Select%20%22Disable%22%20then%20%22Enable%22.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292272%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20desktop%20does%20not%20see%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292272%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Ej%2C%20and%20thanks%20for%20your%20help.%3C%2FP%3E%3CP%3EBut%20I%20just%20downloaded%20the%20Quik%20software%2C%20so%20I%20do%20have%20the%20latest%20version.%20Wondering%20if%20I%20should%20remove%20and%20re-install%20maybe%20%3F...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292591%22%20slang%3D%22en-US%22%3ERe%3A%20Quick%20desktop%20does%20not%20see%20files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292591%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89429%22%20target%3D%22_blank%22%3E%40laurentp54851%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20give%20it%20a%20try.%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20you%20may%20try%20importing%20the%20files%20using%20an%20SD%20card%20adapter.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2

Quick desktop does not see files

I am using Quik desktop I just downloaded it and it shows my camera when I plug it in but it says there are 'no files to import'. The sd card is 83% full so there are definitely a bunch of photos. When I look at the pics/videos through the GoPro, I can see them all, and play the videos. So I know they're not corrupted.

Why are my photos still not showing up In Quik ?

Thanks for your help.

GoPro
Posts: 6,948

Re: Quick desktop does not see files

 

Hi @laurentp54851

 

Thank you for the information.

If you are using a Mac - updating to the latest version should resolve the "No files to import" error.

 

If using a Windows computer, go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

Let us know how it goes.

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: Quick desktop does not see files

Hi Ej, and thanks for your help.

But I just downloaded the Quik software, so I do have the latest version. Wondering if I should remove and re-install maybe ?...

GoPro
Posts: 6,948

Re: Quick desktop does not see files

 

Hi @laurentp54851

 

You can give it a try.

If it's still the same, you may try importing the files using an SD card adapter.

 

Thanks!

Ej