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Tourist
Posts: 2

QuiK don't see my Session5

Quik is working but if I go on my Connected Device I don'see name of camera, sd card is at 0% also if there is a lot of video , and doesn't import anything.. Thanks for an answer

Schermata 2020-07-27 alle 14.21.09.png
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GoPro
Posts: 17,313

Re: QuiK don't see my Session5

Hi @maxventuri

 

What SD card are you using?

Check out the steps on Camera is Not Recognized on Quik for desktop - Windows

You may also try using an SD card adapter.

 

Let us know how it goes.

 

Thanks!

Ej

 

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Tourist
Posts: 2

Re: QuiK don't see my Session5

With sd card adapter NO PROBLEM.

Any problem to download file with sd card adapter but I don't understand why QuiK doesnt recognize GoPro for all.. card, setting ecc ecc...

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GoPro
Posts: 8,382

Re: QuiK don't see my Session5

@maxventuri, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: