07-27-2020 09:25 AM
What SD card are you using?
Check out the steps on Camera is Not Recognized on Quik for desktop - Windows
You may also try using an SD card adapter.
Let us know how it goes.
08-01-2020 11:47 AM
@maxventuri, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: