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Tourist
Posts: 5

QUIK crash when open data on CAMERA HERO5 black

Dear Technical suppor team,Heart

Thank you for cooperation,

This is continuation to my early post named "QUIK crash when open data on CAMERA HERO5 black". I didn't find how to replay in my last topic, Reply button is not active for me, please see the link of previous topic: 

https://community.gopro.com/t5/Cameras/QUIK-crash-when-open-data-on-CAMERA-HERO5-black/m-p/348874/th... 

Sorry for late feedback on it, but only this time i could check it.

I am using Windows 10 on my PC. I tried to repeat stec mention in it. I did Restart with default settings”, after that i logged in to the QUIK. If I click any menu, video icon, any of located incide QUIK windows QUIK goes to initial login page and I should input login again. it repeats and repeats.

DO you have any idea whats the cause of this?

QUIK version is 2.7.0.945

 

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GoPro
Posts: 12,772

Re: QUIK crash when open data on CAMERA HERO5 black

Hi @asaitov

 

Sorry for any trouble caused.

Please reach out to our Support Team to have this checked further.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Regards,

Ej