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Tourist
Posts: 5

QUIK crash when open data on CAMERA HERO5 black

[ New ]

Dear Technical suppor team,Heart

Thank you for cooperation,

This is continuation to my early post named "QUIK crash when open data on CAMERA HERO5 black". I didn't find how to replay in my last topic, Reply button is not active for me, please see the link of previous topic: 

https://community.gopro.com/t5/Cameras/QUIK-crash-when-open-data-on-CAMERA-HERO5-black/m-p/348874/th... 

Sorry for late feedback on it, but only this time i could check it.

I am using Windows 10 on my PC. I tried to repeat stec mention in it. I did Restart with default settings”, after that i logged in to the QUIK. If I click any menu, video icon, any of located incide QUIK windows QUIK goes to initial login page and I should input login again. it repeats and repeats.

DO you have any idea whats the cause of this?

QUIK version is 2.7.0.945

 


Accepted Solutions
GoPro
Posts: 26,335

Re: QUIK crash when open data on CAMERA HERO5 black

[ New ]

Hi @asaitov

 

Sorry for any trouble caused.

Please reach out to our Support Team to have this checked further.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 26,335

Re: QUIK crash when open data on CAMERA HERO5 black

[ New ]

Hi @asaitov

 

Sorry for any trouble caused.

Please reach out to our Support Team to have this checked further.

You may contact them through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Regards,

Ej