Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 5

QUIK crash when open data on CAMERA HERO5 black

[ Edited ]

Dear sirs,

Thank you for cooperation,

I am using the latest QUIk software installed on my PC. I use my camera GOPRO HERO5 Black #C31***************.

I have an issue: start the QUIK, login to it, and connect my camera to PC. QUIK closes. I login to QUIK again, click the field "HERO5 Black" to explore videos, QUIK closes to login winodow. 

What was done: Reinstall the QUIK, reconnected the camera, PC reboot. It didn't kelp to solve issue.

Pictures attached.

What is the issue?

 

Thank you in advance,

1.jpg
Highlighted
GoPro
Posts: 15,260

Re: QUIK crash when open data on CAMERA HERO5 black

Hello @asaitov

 

Please go over these steps.

 

If using a Mac:

Click GO in finder and GO TO FOLDER
Then please type  /private/etc/hosts then press Go
Copy the host file on your Desktop. 
Click open the "host" file and put in 127.0.0.1 localhost at the location. Save the File, then put it BACK the same folder it will ask you to replace it.


If using a Windows computer:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!

Ej