Purchase

[yairo]

I buy the hero 8 approves the purchase the next day he rejects me I have tried several times and nothing I can do

[aenriquez · Accepted solution]

@yairo, you may also try using a web browser on your computer. Additionally, make sure that your shipping address is complete and correct all the way down to the zip code. PO boxes do not work. If you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore ordering using an incognito browser. If the order will still not go through, please contact our Support Team by phone or chat through https://gopro.com/help/ContactUs.

[aenriquez]

@yairo, sorry to hear about the trouble. Just to clarify, are you having issues with placing the pre-order for HERO8 Black at gopro.com? Would you mind providing more details about the problem?

[yairo]

If I have an image but it does not let me archive

[aragon1006]

Hi @yairo

Please try to use a different credit card or make sure that the billing or shipping information entered on the order matches that of the bank.

Thanks!

Ej

[yairo]

I tried it and nothing

[aenriquez · Accepted solution]

@yairo, you may also try using a web browser on your computer. Additionally, make sure that your shipping address is complete and correct all the way down to the zip code. PO boxes do not work. If you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore ordering using an incognito browser. If the order will still not go through, please contact our Support Team by phone or chat through https://gopro.com/help/ContactUs.