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Tourist
Posts: 3

Punti Rossi e blu sullo schermo GoPro Hero 8 Black

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Salve, in modalità video ho notato la presenza di piccoli punti rossi e blu sullo schermo che scompaiono quando inizio a riprendere. La GoPro Hero 8 Black è nuova e non riesco a capire a cosa sia dovuto questo problema. Grazie in anticipo.
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GoPro
Posts: 14,857

Re: Punti Rossi e blu sullo schermo GoPro Hero 8 Black

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@alecorsets94, just to check, do you observe this on all footage? What were the video resolution settings used?

Tourist
Posts: 3

Re: Punti Rossi e blu sullo schermo GoPro Hero 8 Black

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During the footage there aren't this points. There are only when I'm not filming and when I start, this points disappear and the video perfect. Do i try manually uptade the GoPro?
GoPro
Posts: 28,439

Re: Punti Rossi e blu sullo schermo GoPro Hero 8 Black

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Hi @alecorsets94

 

Please try re-flashing the software. Follow the manual update steps on https://gopro.com/en/us/update/hero8-black

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Punti Rossi e blu sullo schermo GoPro Hero 8 Black

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Continuo ad avere il problema, anzi ora lo riscontro anche nei time-laspe notturni.
GoPro
Posts: 14,857

Re: Punti Rossi e blu sullo schermo GoPro Hero 8 Black

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@alecorsets94, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.