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Sightseer
Posts: 1

Problems

[ New ]
I'm starting to lose my nervous with goprohero4. It freezes all the time, I am trying to do update through app, wont let me, it just says can't connect with files.I tried manual updating but even that doesn't allow me to go further. So **** annoying!

Accepted Solutions
GoPro
Posts: 24,297

Re: Problems

[ New ]

 

Hi @graypike58241

 

I am sorry for any troubles this has caused?

Which HERO4 are you using, is it the Black, Silver or Session?

Also, what SD card do you have?

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card.

 

When you tried the manual update, did you get an error on the camera?

I suggest running the update again.Please make sure that you format the card before proceeding.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

 

 

View solution in original post


All Replies
GoPro
Posts: 24,297

Re: Problems

[ New ]

 

Hi @graypike58241

 

I am sorry for any troubles this has caused?

Which HERO4 are you using, is it the Black, Silver or Session?

Also, what SD card do you have?

 

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card.

 

When you tried the manual update, did you get an error on the camera?

I suggest running the update again.Please make sure that you format the card before proceeding.

 

Let us know how it goes.

 

Thanks!

Ej