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Tourist
Posts: 9

Problems with the official gopro warranty

good morning recently I sent a gopro black 7 for a sensor failure, they sent me the camera in reposition, but for an error in the UPS shipment I charge 120usd for import process (This should not have happened because the camera is inside the guarantee) Gopro still did not give me a solution on this case, since I had to pay 120USD to get my camera back as a guarantee. Anyone know how to proceed?

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GoPro
Posts: 10,235

Re: Problems with the official gopro warranty

Hello @samuraipop. It would be best to continue working with our Support team regarding this matter. You may reach them through https://gopro.com/help/ContactUs . 

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Adventurer
Posts: 11,736

Re: Problems with the official gopro warranty

site here does not work with gopro support.