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Sightseer
Posts: 1
Accepted Solution

Problems with my GoPro Hero 5

Hi,

 

I bought my GoPro Hero 5 in September in Dubai, and the Camera its still brand new, but i have samo serious problems with it, start taking pictures from himself, it’s freezing and can do nothing, even if the modus is on Picture when i start the Camera it start to recording every singl time, I’m from Germany, Frankfurt am Main, so I want to complain about the Camera and I am not satisfy with her and I am disappointed, because its still new!!!

 

Best regards 

 

Muriqi Bujar


Accepted Solutions
GoPro Community Manager
Posts: 5,881

Re: Problems with my GoPro Hero 5

Freezing issues are often related to either the firmware the camera is running or to the SD card being used in the camera. To check the firmware, do a manual update on the camera. Instructions are at https://gopro.com/update/hero5.

 

For the SD card, be sure to use a card that is compatible with your camera. A list of compatible cards can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,881

Re: Problems with my GoPro Hero 5

Freezing issues are often related to either the firmware the camera is running or to the SD card being used in the camera. To check the firmware, do a manual update on the camera. Instructions are at https://gopro.com/update/hero5.

 

For the SD card, be sure to use a card that is compatible with your camera. A list of compatible cards can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

Jeff