Problems with my GoPro Hero 5

[buksela]

Hi,

I bought my GoPro Hero 5 in September in Dubai, and the Camera its still brand new, but i have samo serious problems with it, start taking pictures from himself, it’s freezing and can do nothing, even if the modus is on Picture when i start the Camera it start to recording every singl time, I’m from Germany, Frankfurt am Main, so I want to complain about the Camera and I am not satisfy with her and I am disappointed, because its still new!!!

Best regards 

Muriqi Bujar

[jefft · Accepted solution]

Freezing issues are often related to either the firmware the camera is running or to the SD card being used in the camera. To check the firmware, do a manual update on the camera. Instructions are at https://gopro.com/update/hero5.

For the SD card, be sure to use a card that is compatible with your camera. A list of compatible cards can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

Jeff

[jefft · Accepted solution]

Freezing issues are often related to either the firmware the camera is running or to the SD card being used in the camera. To check the firmware, do a manual update on the camera. Instructions are at https://gopro.com/update/hero5.

For the SD card, be sure to use a card that is compatible with your camera. A list of compatible cards can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

Jeff