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01-09-2018 09:40 AM
Problems with my GoPro Hero 5
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Hi,
I bought my GoPro Hero 5 in September in Dubai, and the Camera its still brand new, but i have samo serious problems with it, start taking pictures from himself, it’s freezing and can do nothing, even if the modus is on Picture when i start the Camera it start to recording every singl time, I’m from Germany, Frankfurt am Main, so I want to complain about the Camera and I am not satisfy with her and I am disappointed, because its still new!!!
Best regards
Muriqi Bujar
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01-10-2018 12:49 PM
Re: Problems with my GoPro Hero 5
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Freezing issues are often related to either the firmware the camera is running or to the SD card being used in the camera. To check the firmware, do a manual update on the camera. Instructions are at https://gopro.com/update/hero5.
For the SD card, be sure to use a card that is compatible with your camera. A list of compatible cards can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.
Jeff
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01-10-2018 12:49 PM
Re: Problems with my GoPro Hero 5
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Freezing issues are often related to either the firmware the camera is running or to the SD card being used in the camera. To check the firmware, do a manual update on the camera. Instructions are at https://gopro.com/update/hero5.
For the SD card, be sure to use a card that is compatible with your camera. A list of compatible cards can be found at https://gopro.com/help/articles/Block/microSD-Card-Considerations.
Jeff