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Reply
Tourist
Posts: 4
Accepted Solution

Problems staying on my GoPro HERO5 Session

Hi, I bought my GoPro HERO5 Session in Amazon the 8th of February and I got it the 10th of February. I set up everything and I just used it sometimes on my helmet when I ride my bike in the city. Nothing fancy, no hits, no damages, no water. But almost from the beginning I had problems with it. My ride it's like 12 minutes long but many times the camera was frozed at some second or a few minutes of recording and nothing I could do to keep recording, stop filming or turn the camera off. If I remember well I was able then, at home, after charging back the camera, to recover what was recorded until that second or minute it stopped but I'm 100% sure. The camera usually got really hot when this happen. I live in Madrid and this mostly happened this summer but it was when I mostly used it so I don't think it's that. It also happened to me riding in the night. All of this happened with a full battery and with a microSD card with 128 GB, class 10 and 10 Mb/s so I don't think that's the problem. I also tried with different video qualities and even with the lowest (720 and 25 frames) still happen the same. I keep uploading regularly and still the same problem. So I write here to see if there's another solution besides those I read before and none of them worked or to see if GoPro can replace my camera because it is still under warranty.

 

Thank you very and sorry for any typo and mistakes. English is not my first language :)


Accepted Solutions
GoPro
Posts: 3,924

Re: Problems staying on my GoPro HERO5 Session

Hi @fermín,

 

That is not one of the recommend SD Cards. I would try using on from the list below!

 

https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Problems staying on my GoPro HERO5 Session

Hi @fermín,

 

It does sound like you are running into some freezing issues with that camera. Unfortunately it could be due to the SD Card you are using. Although it is a class 10 card we only have a few 128gb cards that are recommended. What SD Card is it?

 

Best,

Ryan

Tourist
Posts: 4

Re: Problems staying on my GoPro HERO5 Session

GoPro
Posts: 3,924

Re: Problems staying on my GoPro HERO5 Session

Hi @fermín,

 

That is not one of the recommend SD Cards. I would try using on from the list below!

 

https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Best,

Ryan

Tourist
Posts: 4

Re: Problems staying on my GoPro HERO5 Session

Hello, Ryan

 

I bought this microSD card and you were right. After I changed it there was no problem at all, I've been recording on daily basis without any problem. After today.

 

I extracted the microSD to get the files to my PC and I left the GoPro charging but after a while, when I tried to put it on, it didn't started at all and it was hot. I extracted it and put back the microSD many times and nothing. I connect it to energy for charging and it doesn't charge neither. I don't know what else to do.

Tourist
Posts: 4

Re: Problems staying on my GoPro HERO5 Session

It doesn't start or charge with the card on or with the card off. But it remains hot.