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Reply
Sightseer
Posts: 1
Accepted Solution

Problemi con Gopro Hero 5 black

Buongiorno, da qualche tempo la mia GoPro Hero 5 black fa i capricci, mi spiego meglio, hanno smesso di funzionare il display anteriore, lo schermo posteriore (touch), e i segnali acustici; praticamente l'unica cosa che funziona sono i led rossi. Ho provato a installare nuovamente il firmware dell'ultimo aggiornamento (2.60), ma non è cambiato niente. Ho provato ad eseguire il reset secondo le indicazioni fornite dal sito GoPro, ma niente comunque. Cosa può essere successo? grazie a chiunque riesca a rispondermi.


Accepted Solutions
GoPro
Posts: 10,603

Re: Problemi con Gopro Hero 5 black

 

Hi @pait96

 

Thank you for trying to troubleshoot the issue.

 

When the manual update was attempted, did the camera prompted the update?

Are you able to tell if the update went through?

 

What was the last activity done with the camera?

Any events that may have caused for the camera to behave this way?

 

You may also get in touch with our Support Team for further assistance.

They are available by phone or chat.

 

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 10,603

Re: Problemi con Gopro Hero 5 black

 

Hi @pait96

 

Thank you for trying to troubleshoot the issue.

 

When the manual update was attempted, did the camera prompted the update?

Are you able to tell if the update went through?

 

What was the last activity done with the camera?

Any events that may have caused for the camera to behave this way?

 

You may also get in touch with our Support Team for further assistance.

They are available by phone or chat.

 

https://gopro.com/help/ContactUs

 

Regards,

Ej