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Sightseer
Posts: 1

Problemas para conectar camara hero 4 black a la app de gopro

No puedo conectar mi hero 4 black a la aplicacion, cuando la pongo en modo emparejar con gopro app sale buscando emparejamiento, pero la app dice que no encuentra a ninguna camara, ademas en la camara deberia salir un codigo de emparejamiento, este no sale.

Necesito ayuda.

GoPro
Posts: 2,786

Re: Problemas para conectar camara hero 4 black a la app de gopro

Hi @boldgorge03338,

Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

 

Hopefully this helps!

Ann