Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-349579%22%20slang%3D%22es-ES%22%3EProblems%20with%20my%20GoPro%20hero5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349579%22%20slang%3D%22es-ES%22%3EHello%2C%20I%20have%20problems%20with%20my%20camera%2C%20water%20comes%20in%2C%20it's%20still%20working%20but%20it's%20not%20waterproof%20anymore%20and%20it's%20less%20than%20a%20year%20old%2C%20it's%20a%20gopro%20hero5%20black%2C%20how%20can%20I%20make%20the%20warranty%20%3F%3F%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-349579%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349612%22%20slang%3D%22en-US%22%3ERe%3A%20Problemas%20con%20mi%20GoPro%20hero5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349612%22%20slang%3D%22en-US%22%3EWhere%20is%20there%20water%20coming%20in%3F%20If%20it's%20under%20the%20front%20protective%20lens%2C%20you%20just%20need%20to%20remove%20it%20and%20put%20it%20back%20on.%20Make%20sure%20it%20is%20closed%20properly%20and%20you%20should%20be%20fine.%20If%20it's%20getting%20into%20the%20battery%20compartment%20or%20media%20inside%20the%20media%20door%2C%20then%20contact%20the%20GoPro%20Support%20Team%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349677%22%20slang%3D%22en-US%22%3ERe%3A%20Problemas%20con%20mi%20GoPro%20hero5%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349677%22%20slang%3D%22en-US%22%3E%3CP%3Eget%20with%20gopro%20many%20do%20not%20know%20how%20do%20you%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Problemas con mi GoPro hero5

Hola, tengo problemas con mi cámara, le entra agua, sigue funcionando pero ya no es a prueba de agua y tiene menos de un año, es una gopro hero5 black, como puedo hacer para ejecutar la garantía???
Explorer
Posts: 11,998

Re: Problemas con mi GoPro hero5

Where is there water coming in? If it's under the front protective lens, you just need to remove it and put it back on. Make sure it is closed properly and you should be fine. If it's getting into the battery compartment or media inside the media door, then contact the GoPro Support Team here https://gopro.com/help/ContactUs
Adventurer
Posts: 9,747

Re: Problemas con mi GoPro hero5

get with gopro many do not know how do you?

Highlighted
GoPro
Posts: 3,045

Re: Problemas con mi GoPro hero5

@giacoloco, sorry to hear about what happened. Please refer to your other post.