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Tourist
Posts: 2

Problemas con el wifi

Tengo problemas con la conexión de wifi de mi GoPro HERO 8 Black, la cámara se desconecta de mi teléfono a los pocos segundos de realizar el emparejamiento. Ya he quitado y vuelto a conectar la camara desde la app pero sigue haciendo lo mismo.

¿Alguna solución?

Gracias, saludos.
Screenshot_2020-01-20-20-22-17-101_com.gopro.smarty.jpg
GoPro
Posts: 4,145

Re: Problemas con el wifi

@activelift30720, what's the phone model used and OS installed? There are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem. 

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs

Tourist
Posts: 2

Re: Problemas con el wifi

It is a Redmi Note 8, with Android 9 MIUI 11
GoPro
Posts: 4,145

Re: Problemas con el wifi

@activelift30720, have you already gone through the suggested troubleshooting steps on the link attached to my previous response?

If yes, and still experiencing issues, please try the following:

  1. Place your camera in pairing mode, then open the GoPro app and begin searching for a new camera.
  2. When the "Searching for camera" screen transitions and says it found your GoPro, go into the Bluetooth settings on your device and find your GoPro camera(the name will be "GoPro" with a four-digit number like "GoPro 3583").
  3. Pair your phone to the camera, then go back into the GoPro App to continue where you left off. The app should still be on the "We Found Your GoPro" screen.
  4. Tap "Connect".
  5. You should then be able to go through the rest of the pairing flow as normal.