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Sightseer
Posts: 3
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Problemas con GoPro Studio

Hola buenos dias, despues de usar el programa GoPro Studio durante mas de 3 años con mi camara Hero+ hace una semana que no puedo editar los videos por que al pasar al segundo paso en el programa se me queda parado en el 95% del proseso y lo he intentado hacer mas de 5 veces y pasa lo mismo.


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GoPro
Posts: 15,313

Re: Problemas con GoPro Studio

Hello @dionis4

 

Thank you for your reply. Good to know that your device is up-to-date. If you haven't yet, have a go at the troubleshooting steps detailed here: https://gopro.com/help/articles/solutions_troubleshooting/How-to-Resolve-GoPro-Studio-Crashing-Issue... .

 

Hope this helps. 

 

Best regards, 

Marius

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GoPro
Posts: 18,529

Re: Problemas con GoPro Studio

Hi @dionis4

 

It could be that the graphics card is out of date and needs to be updated. See if this is the case.

 

Thanks!

Ej

 

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Sightseer
Posts: 3

Re: Problemas con GoPro Studio

Hello, update the drivers of the card and it remains the same, I put a header and three short videos and when you try them in the second step you get stuck in the first video at 95%

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GoPro
Posts: 15,313

Re: Problemas con GoPro Studio

Hello @dionis4

 

Thank you for your reply. Good to know that your device is up-to-date. If you haven't yet, have a go at the troubleshooting steps detailed here: https://gopro.com/help/articles/solutions_troubleshooting/How-to-Resolve-GoPro-Studio-Crashing-Issue... .

 

Hope this helps. 

 

Best regards, 

Marius

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Sightseer
Posts: 3

Re: Problemas con GoPro Studio

Hello, after doing everything you put in the link they told me, everything remains the same. Stays in 96% of the conversion.
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GoPro
Posts: 18,529

Re: Problemas con GoPro Studio

Thanks for trying @dionis4

Please reach out to our Support Team to check on this further

They are available by phone or chat through https://gopro.com/help/ContactUs

 

 

Regards,

Ej