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Sightseer
Posts: 3

Problemas audio Gopro Hero 7 white

Hola, desde que compre la cámara en navidad tengo problemas con el audio cuando grabo, hay video que el audio se escucha bien pero en otros no me graba el sonido.

Sightseer
Posts: 3

Re: Problemas audio Gopro Hero 7 white

y he actualizado manualmente y sigo teniendo el mismo problema

GoPro
Posts: 3,195

Re: Problemas audio Gopro Hero 7 white

Hi @ramos11,

Thanks for reaching out and sorry to hear about the trouble. To further isolate the issue, try downloading your GoPro videos to either your mobile device (via GoPro App) or a computer. Do you get the same audio problem when the videos are played back on different devices?

Additionally, try recording a test video following the guidelines below while recording:

  • Make sure the camera is outside of a housing.
  • Record in a quiet environment.
  • Speak towards the camera.

Let us know how it goes. Hoping to hear back from you.


Kind Regards,
Ann

Sightseer
Posts: 3

Re: Problemas audio Gopro Hero 7 white

Gracias por tu respuesta.

He probado  a reproducir los videos en varios dispositivos pero no se escuchan. tambien he actualizado la camara.

 

He grabado el video con el audio de la TV alto pero no se escucha tampoco. 

 

https://youtu.be/4B2ycDq8Z-o

GoPro
Posts: 3,195

Re: Problemas audio Gopro Hero 7 white

@ramos11, thanks for posting back with the sample details. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs so they can assist you further on the next steps. Have your camera and a sample video ready for any information that they may need. Thanks!