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Tourist
Posts: 2

Problemas Hero 7 White, NUEVA!

Bueno les comento que compré la  hero 7 white, y desde el inicio presentó fallas como, quedarse congelada, a veces iniciaba la camara con rayas en la pantalla o invertia los colores, no respondia al boton de apagado, se detenia la grabación y se reiniciaba  y regresaba con un "Reparando Archivo". Cabe aclarar que NO ha sufrido ninguna caida ni uso extremo.

 

Contacte al area de soporte y segui con todas las indicaciones para actualizarla manualmente, formateo completo de la camara,reset  default settings y factory settings, formateo (rapido y completo) de mi memoria SD (Samsung Evo 128 Select XC 3, (recomendaba por la pagina de gopro). y sigue sin funcionar.

 

alguna recomendacion o hacer valido el reembolso?

 

 

GoPro
Posts: 10,651

Re: Problemas Hero 7 White, NUEVA!

Hi @ichinosolis

 

If possible, please try another recommended SD card.

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!
Ej

Highlighted
Tourist
Posts: 2

Re: Problemas Hero 7 White, NUEVA!

Ya lo intenté con 3 memorias diferentes y sigue igual ya la envié a gopro para garantía.
GoPro
Posts: 3,213

Re: Problemas Hero 7 White, NUEVA!

@ichinosolis, thanks for posting back with an update. Glad to know that our Support team was able to assist you with the replacement. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!