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Tourist
Posts: 2

Problema no display da Go Pro Hero 5 Black

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Olá,
 
Estou com problema na minha go pro hero 5 black.
Ela apresentou nesta semana um defeito no display e que não esta emitindo nenhuma imagem, permanece totalmente apagado.
 
Já tentei realizar a atualização do fireware e não obtive nenhuma resolução do problema
Tentei entrar em contato e não consegui falar por nenhum meio disponível no site, a não ser este!
 
 
Por favor me ajudem!
Att, Leonardo
Adventurer
Posts: 13,684

Re: Problema no display da Go Pro Hero 5 Black

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grab a photo show  the site, then call or chat to gopro.com and send them the phot they will advice it is an issue with Her.

Tourist
Posts: 2

Re: Problema no display da Go Pro Hero 5 Black

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Olá amigo,

 

Segue as fotos!

 

 

Atenciosamente,

Leonardo Ramos

Imagem 2019-05-31.jpg
GoPro
Posts: 18,696

Re: Problema no display da Go Pro Hero 5 Black

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Thank you for going through the manual update as suggested, @leonardor83286. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display. If the SD card is already correctly seated and the issue persists, our team at https://gopro.com/help/ContactUs will be able to guide you through the next steps. Best regards!

Adventurer
Posts: 13,684

Re: Problema no display da Go Pro Hero 5 Black

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 now get to gopro support thart is a  unstable camera or  like said  card inserted wrong breaking a connection.