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Sightseer
Posts: 1

Problema entro agua en mi Gopro Hero 5 Black

Hola, tengo una Gopro Hero 5 Black y le entro agua por la pantalla frontal, dejando de funcionar. Mi camara tiene muy poco uso (4 0 5 ocaciones), con ningun golpe y por el alto precio que pague por ella considero insolito que le entre agua a una camara que se vende como un producto para hacer deportes extremos.

 

Por favor, espero una pronta respuesta.

 

Gracias.

 

 

Nomad
Posts: 765

Re: Problema entro agua en mi Gopro Hero 5 Black

If your camera isn't working or you're looking to replace it, the best thing you can do is contact customer support HERE.

GoPro
Posts: 8,348

Re: Problema entro agua en mi Gopro Hero 5 Black

 

Hi @blueshore3478

 

Sorry to hear about what happened with your camera. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

If you are not able to power the camera on, please go over the steps on this article. Make sure that the camera is clean and dry before proceeding.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

 

Thanks!

Ej