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Sightseer
Posts: 2
Accepted Solution

Problema entra agua en GoPro hero 5

Acabo de comprar una GoPro 5, hace unos pocos días, nada más probarla en el agua haciendo Paddle Surf he visto que entra agua en la pantalla frontal, se supone que tiene que ser estanca (he buscado por internet y veo que hay gente con el mismo problema).

No consigo contactar con Gopro Support, el teléfono que pone de España sale un mensaje en inglés que dice que esta cerrado (he llamado dentro del horario que indican). El chat pone que esta cerrado.

No se como contactar pero obviamente es un problema de fábrica.

 

Me gustaria que alguien me digerac como me puedo poner en contacto.

 

Gracias.

Cristina.


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GoPro
Posts: 17,709

Re: Problema entra agua en GoPro hero 5

[ Edited ]

 

Hi @crisbonvent

 

Please ensure that the protective lens is placed correctly.

Though not officially from GoPro, you can check this video showing how to remove and replace the protective lens cover.

 

You can also check this thread: https://community.gopro.com/t5/Cameras/Water-on-Lens-Hero-5-Black/m-p/20993#/M9593

 

Our Support Team is available via phone or chat. https://gopro.com/help/ContactUs

Please take note of their operating hours listed on the same link. You should be able to get in touch with them during these times.

 

 

Best Regards,

Ej

View solution in original post


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Highlighted
GoPro
Posts: 17,709

Re: Problema entra agua en GoPro hero 5

[ Edited ]

 

Hi @crisbonvent

 

Please ensure that the protective lens is placed correctly.

Though not officially from GoPro, you can check this video showing how to remove and replace the protective lens cover.

 

You can also check this thread: https://community.gopro.com/t5/Cameras/Water-on-Lens-Hero-5-Black/m-p/20993#/M9593

 

Our Support Team is available via phone or chat. https://gopro.com/help/ContactUs

Please take note of their operating hours listed on the same link. You should be able to get in touch with them during these times.

 

 

Best Regards,

Ej

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Sightseer
Posts: 2

Re: Problema entra agua en GoPro hero 5

Gracias,
ya esta resuelto.

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GoPro
Posts: 14,543

Re: Problema entra agua en GoPro hero 5

That is greta to know, @crisbonvent. Thank you for posting back to share resolution. Stay stoked and have fun using your GoPro!

 

Best regards, 
Marius

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Sightseer
Posts: 1

Re: Problema entra agua en GoPro hero 5

cómo resolviste? tengo el mismo problema! saludos