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Tourist
Posts: 3

Problema di batteria

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Salve ho riscontrato un problema con la mia GoPro hero7 Black acquistata 3 giorni fa , praticamente ho caricato la batteria della GoPro al 100% ho lasciato la batteria all'interno della GoPro per tutta la notte il giorno dopo l'ho ritrovata 0% l'ho dovuta ricaricare ma Noto che si scarica molto velocemente in modo anomalo senza che la GoPro stia registrando, cosa dovrei fare ?

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GoPro
Posts: 30,857

Re: Problema di batteria

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Hi @alertwave44818

 

Please make sure that your camera is up to date.

It will be best to run the update manually. See https://gopro.com/en/us/update/hero7-black

Once the update is completed, reset your camera to its factory settings.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.


Thanks!

Ej

 

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All Replies
GoPro
Posts: 30,857

Re: Problema di batteria

[ New ]

Hi @alertwave44818

 

Please make sure that your camera is up to date.

It will be best to run the update manually. See https://gopro.com/en/us/update/hero7-black

Once the update is completed, reset your camera to its factory settings.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.


Thanks!

Ej

 

Tourist
Posts: 3

Re: Problema di batteria

[ New ]

fatto

Tourist
Posts: 3

Re: Problema di batteria

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Ho già fatto l'aggiornamento manualmente 1.90 sul sito GoPro
GoPro
Posts: 15,660

Re: Problema di batteria

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@alertwave44818, please contact our Support Team so they can assist you further on the next steps. Once you get a hold of them, let them know about the troubleshooting steps already taken.