Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-47824%22%20slang%3D%22en-US%22%3EProblema%20de%20conex%C3%A3o%20wireless%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47824%22%20slang%3D%22en-US%22%3E%3CP%3EO%20produto%20Gopro%20hero%205%20black%20n%C3%A3o%20est%C3%A1%20conectando%20aos%20dispositivos%20mobile%20(capture%20app)%20e%20n%C3%A3o%20conecta%20ao%20wireless%20do%20Notebook%20(PC).%20Algum%20problema%20j%C3%A1%20relatado%3F%20Existe%20alguma%20solu%C3%A7%C3%A3o%3F%20N%C3%A3o%20consigo%20habilitar%20o%20dispositivo%20(hero%205%20black)%20em%20conex%C3%B5es%20wireless.%20Problema%20para%20conectar%20em%20todos%20os%20dispositivos.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EObrigado.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-47824%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-49186%22%20slang%3D%22en-US%22%3ERe%3A%20Problema%20de%20conex%C3%A3o%20wireless%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-49186%22%20slang%3D%22en-US%22%3E%3CP%3Erudsonc474%20-%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETranslation%3A%26nbsp%3BThe%20GoPro%20HERO5%20Black%20product%20is%20not%20connecting%20to%20mobile%20devices%20(Capture%20app)%20and%20does%20not%20connect%20to%20Notebook%20(PC)%20wireless.%20Any%20problems%20already%20reported%3F%20Is%20there%20a%20solution%3F%20I%20can%20not%20enable%20the%20device%20(HERO5%26nbsp%3BBlack)%20on%20wireless%20connections.%20Problem%20connecting%20to%20all%20devices.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhere%20in%20the%20pairing%20process%20are%20you%20seeing%20the%20error%3F%20Is%20wireless%20on%20the%20camera%20turned%20on%3F%20If%20you%20are%20not%20able%20to%20turn%20the%20wireless%20on%2C%20please%20try%20a%20manual%20update%20on%20the%20camera.%20Instructions%20are%20at%20the%20bottom%20of%20the%20page%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5.%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5.%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOnde%20no%20processo%20de%20emparelhamento%20voc%C3%AA%20est%C3%A1%20vendo%20o%20erro%3F%20O%20celular%20est%C3%A1%20ligado%20na%20c%C3%A2mera%3F%20Se%20voc%C3%AA%20n%C3%A3o%20conseguir%20ligar%20a%20rede%20sem%20fio%2C%20experimente%20uma%20atualiza%C3%A7%C3%A3o%20manual%20na%20c%C3%A2mera.%20As%20instru%C3%A7%C3%B5es%20est%C3%A3o%20na%20parte%20inferior%20da%20p%C3%A1gina%20em%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Problema de conexão wireless

O produto Gopro hero 5 black não está conectando aos dispositivos mobile (capture app) e não conecta ao wireless do Notebook (PC). Algum problema já relatado? Existe alguma solução? Não consigo habilitar o dispositivo (hero 5 black) em conexões wireless. Problema para conectar em todos os dispositivos.

 

Obrigado.

IMG_5745[1].PNG

Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 5,853

Re: Problema de conexão wireless

rudsonc474 - 

 

Translation: The GoPro HERO5 Black product is not connecting to mobile devices (Capture app) and does not connect to Notebook (PC) wireless. Any problems already reported? Is there a solution? I can not enable the device (HERO5 Black) on wireless connections. Problem connecting to all devices.

 

Where in the pairing process are you seeing the error? Is wireless on the camera turned on? If you are not able to turn the wireless on, please try a manual update on the camera. Instructions are at the bottom of the page at https://gopro.com/update/hero5. 

 

 

Onde no processo de emparelhamento você está vendo o erro? O celular está ligado na câmera? Se você não conseguir ligar a rede sem fio, experimente uma atualização manual na câmera. As instruções estão na parte inferior da página em https://gopro.com/update/hero5.

 

Jeff

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 5,853

Re: Problema de conexão wireless

rudsonc474 - 

 

Translation: The GoPro HERO5 Black product is not connecting to mobile devices (Capture app) and does not connect to Notebook (PC) wireless. Any problems already reported? Is there a solution? I can not enable the device (HERO5 Black) on wireless connections. Problem connecting to all devices.

 

Where in the pairing process are you seeing the error? Is wireless on the camera turned on? If you are not able to turn the wireless on, please try a manual update on the camera. Instructions are at the bottom of the page at https://gopro.com/update/hero5. 

 

 

Onde no processo de emparelhamento você está vendo o erro? O celular está ligado na câmera? Se você não conseguir ligar a rede sem fio, experimente uma atualização manual na câmera. As instruções estão na parte inferior da página em https://gopro.com/update/hero5.

 

Jeff