Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Problema connessione hero 7 black samsung

salve ho un problema di connessione della mia gopro HERO 7 BLACK con 3 mesi di vita e GOPRO APP installata su samsung A40 E A50.

il problema è che non riesco ne a connettere tramite wi-fi ne tramite bluetooth. cosa devo fare?

Highlighted
GoPro
Posts: 5,817

Re: Problema connessione hero 7 black samsung

Hi @filo1932,

 

May I know where are you from?

Have you tried updating your phone?

Samsung released an update already and that compatibility problem was fixed. 

 

If you already installed the update try this. 

 

Reset your camera's connection settings. 

Reset your camera to factory settings. 

Delete / Unpair your camera from your phone's bluetooth settings and the app. 

 

Pair it again. 

 

Let us know how it goes. 

 

Regards,

-Jay