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Tourist
Posts: 6

Problema con el reembolso de una Gopro Hero 7

Hola, hace más de mes y medio que devolví correctamente en forma y plazo una Gopro Hero 7 y aún no he recibido el reembolso.

He contactado en numerosas ocasiones a través del servicio de chat y me dicen que están estudiando el caso, que es raro porque me realizaron el reembolso el 22 de Octubre. El caso es que no he recibido el dinero en mi cuenta del Banco.

Me comentan que es un caso escepcional pero buscando un poco en internet veo que no es tan raro como dicen.

 

Muy lamentable no me va a quedar otra que denunciar este caso en la oficina del consumidor y/o donde sea necesario.

 

Alguien más está con este problema?

 

Un saludo!

refund-Captura de pantalla 2018-10-29 a las 17.28.34.png
GoPro
Posts: 10,271

Re: Problema con el reembolso de una Gopro Hero 7

Hi @snowycreek5203

 

Please continue working with our Support Team.

They are coordinating with other teams regarding the refund.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 6

Re: Problema con el reembolso de una Gopro Hero 7

Por fin ya  he recibido el reembolso despues de muchos contactos con el chat, demasiados.

GoPro
Posts: 10,271

Re: Problema con el reembolso de una Gopro Hero 7

 

Hi @snowycreek5203

 

Glad to hear that the refund has been processed.

 

Feel free to post back of something comes up.

 

Thanks!

Ej