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Tourist
Posts: 1

Problema con el pin

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Buenos días hice todo reinicie restaure actualice y la hero 4 black no me da el pin para emparejar alguna idea ?? Gracias

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GoPro
Posts: 19,949

Re: Problema con el pin

[ New ]

Hello @fernandezd0175. Try manually updating the camera firmware, following the steps under Manual Update here. Factory reset the camera after the update. Then, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Then re-pair.

 

If the issue persists, let our Support team know so they can assist you with further troubleshooting. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. 

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Highlighted
GoPro
Posts: 19,949

Re: Problema con el pin

[ New ]

Hello @fernandezd0175. Try manually updating the camera firmware, following the steps under Manual Update here. Factory reset the camera after the update. Then, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Then re-pair.

 

If the issue persists, let our Support team know so they can assist you with further troubleshooting. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request.