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Sightseer
Posts: 1
Accepted Solution

Problema GoPro Hero 7 Black

Boa Tarde, 

 

adquiri a minha gopro em outubro do ano de 2019 da Amazon Brasil. Ela agora esta apresentando problemas. Primeiro, ela vem travando a tela e a camera em si, só retornando quando a bateria é retirada. Segundo, muitas vezes eu estou no modo foto e ela altera sozinha para o modo configuração. Gostaria de saber como proceder com a garantia e concerto ou troca da camera.

 

Agradeço desde já


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GoPro
Posts: 9,889

Re: Problema GoPro Hero 7 Black

@fleetdive8773, the freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Highlighted
GoPro
Posts: 9,889

Re: Problema GoPro Hero 7 Black

@fleetdive8773, the freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.