Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

Problema GoPro Hero 7 Black & 8

Salve a tutti , la scorsa settimana sono partito per la montagna (-12°/ 2° C ) a sciare e mi sono portato con me le due Hero (7 black e 8), con le relative custodie protettive e filtri anticondensa.

La mia installazione della Action Camera per effettuare le registrazioni era situata sul casco da sci.

 

Il problema che ho riscontrato in ambe due cam è il seguente : dopo aver fatto la pista Carosello 3000 (cosa che ho ripetuto ben 3 volte )  ho controllato (testimone anche la mia ragazza ) il mini dispay, dove mi segnalava  una registrazione di 17 minuti, ma al ritorno a casa, ho provato a vedere le mie riprese e mi accorto che erano stati registrati solo 8 minuti e qualche secondo, perdendo tutto il restante.

 

Mi chiedo per quale motivo ho perso i restanti minuti di registrazione ? 

 

Hero 7 Black + SanDisk Extreme 32gb (data in omaggio da GoPro all'acquisto della 8) (Fat32)
Hero 8 Black + Samsung evo 64 gb (exFat)

 

P.S. ho fatto delle prove per vedere se non fosse la lunghezza (in minuti) della registrazione e ho provato registrare da ferme, e hanno fatto ben oltre 20 minuti

 

Grazie per il supporto. 

 


Accepted Solutions
Highlighted
GoPro
Posts: 17,730

Re: Problema GoPro Hero 7 Black & 8

Hi @supercaccio

 

Please try checking the files using an SD card adapter, see if the missing files are there.

If it's not the case, let our Support Team check on this further.

Please reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
Nomad
Posts: 3,817

Re: Problema GoPro Hero 7 Black & 8

So are you sure the video just didn't get chaptered?  Ya know, the feature of the camera where it breaks up the video into shorter segments and seperate files?

 

Or did you have loop recording enabled?

Highlighted
Tourist
Posts: 3

Re: Problema GoPro Hero 7 Black & 8

so i know that the camera has this funtion (separate) videos,but that's not my problem, because my two cameras stop recording while i didn't give any stop command.

moreover, when i finish my sci slope , my girlfriends and i checked the small display and it said 17 minutes , but i have 2 videos in my laptop  ( 1 of 5.19 and 2 od 2.16) 

Highlighted
GoPro
Posts: 17,730

Re: Problema GoPro Hero 7 Black & 8

Hi @supercaccio

 

Please try checking the files using an SD card adapter, see if the missing files are there.

If it's not the case, let our Support Team check on this further.

Please reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Problema GoPro Hero 7 Black & 8

[ Edited ]

hi aragon1006, thanks for your answer.

i have always passed my file with SD adapter,in fact i never had problems . 

than i dont know what to do . 

i try call tomorrow support team.

Highlighted
Nomad
Posts: 165

Re: Problema GoPro Hero 7 Black & 8

Hi @supercaccio I have the SAME EXACT PROBLEM I call GoPro they blame the memory card company than I call Sandisk they blame back to the Camera GoPro Company at the END they never resolve my problem I RUTURN my HERO 8 BACK to BestBuy and I Exchange it for a Hero Black 7, than I bought another SanDisk SD Card not the one from the Bundle the one made for 4K Video Extreme. Good luck to you by calling them and have FUN with them for 2 hours of your time on the phone.