02-01-2020 12:54 PM
@daringsurf31177, thanks for reaching out. Please make sure to have the latest version of the GoPro App installed on your mobile device. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
If you haven't yet, try the Fusion 2.0 Beta Update for your GoPro Fusion.
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.