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Tourist
Posts: 3

Problem with wifi

Hi, I have a problem with my gopro hero 3+ black edition. Every time I enter the battery or turn off the wifi, it turns on again only, it does not matter if you turn it off through the camera button through the option of the wifi menu. Does anyone know why this may be happening? Thank you very much, greetings.

GoPro
Posts: 3,505

Re: Problem with wifi

 

Hi @alingar

 

Have you tried resetting your camera or installing a new firmware? 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Problem with wifi

Yes, I have restored the factory camera several times and update the firmware. It has the latest version installed.

GoPro
Posts: 3,505

Re: Problem with wifi

 

That weird @alingar

 

Looks like a hardware issue. 

You can try to confirm that with a GoPro Customer Support Representative. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay

Highlighted
Tourist
Posts: 3

Re: Problem with wifi

Thank you. I'll talk to technical support. Greetings.