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Tourist
Posts: 4
Accepted Solution

Problem with the go pro app

Hey! My Go Pro 4 is paired to the app, but when I try to connect it it doesn’t work. The app tells me to go to settings, connect to the wifi and return to the app. Connecting the phone to the cameras wifi works fine, but when I return to the app nothing happens.. please help!

Accepted Solutions
GoPro
Posts: 5,021

Re: Problem with the go pro app

 

Hi @rockydive08024

 

It will be best to run a manual update on your camera.

Please refer to this link.

Once the update is completed, uninstall/reinstall the GoPro app on your phone.

Proceed with the pairing process.

Please note that you may need to forger the Bluetooth ID through your phone's settings.

 

This should get it all sorted out.

Let us know how it goes.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 3,257

Re: Problem with the go pro app

 

Hi @rockydive08024,

 

Possible your phone automatically connects to a Wi-Fi with internet connection. 

 

Please try to disable auto network  switch or smart switch on your phones connection settings. 

 

You can also manually connect your phone to the cameras Wi-Fi SSID. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Problem with the go pro app

Thankyou for your reply @graytree76514!
Unfortunatly disabling the auto network switch didn’t work.. How do I connect my phone manually to the cameras Wifi SSID? Earlier today I was suddenly able to connect it, and I thought everything had worked out, but when I tried to do it again the same problem occured..
GoPro
Posts: 5,438

Re: Problem with the go pro app

Hello @rockydive08024. There are additional troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that might. Please have a go at them. Let us know how it works out. 

Tourist
Posts: 4

Re: Problem with the go pro app

Thankyou @mariustanya! I tried to follow these steps, but sadly they didn’t work..
GoPro
Posts: 5,021

Re: Problem with the go pro app

 

Hi @rockydive08024

 

It will be best to run a manual update on your camera.

Please refer to this link.

Once the update is completed, uninstall/reinstall the GoPro app on your phone.

Proceed with the pairing process.

Please note that you may need to forger the Bluetooth ID through your phone's settings.

 

This should get it all sorted out.

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Problem with the go pro app

Thankyou so much @aragon1006, this worked! 

GoPro
Posts: 5,021

Re: Problem with the go pro app

 

Thank you so much for confirming @rockydive08024

We appreciate it.

 

Feel free to post back if something comes up.

 

Regards,

Ej