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Tourist
Posts: 5

Problem with the LCD screen in the water !!!

[ New ]

Hi,

 

Can you help me to understand and find a solution to this problem :

I buy today a GoPro Hero7 Black today and I tried it in the water of the mediteranean sea

I thought everything was going to happen as with my GoPro Hero6 but not at all...

Every wave who touch the screen change everything !!!

The camera move all alone to the photo mode, in the preference, change the video quality...ect

I dont understand... the water is not like the finger ?

 

So if someone have any idea to resolve this problem, or to tell me if we can disable the touch function of the lcd screen

 

Anyway I hope GoPro will made an update to remove this bug !

Regards.

 

 


Accepted Solutions
Explorer
Posts: 13,039

Re: Problem with the LCD screen in the water !!!

[ New ]

@riconamix

I'm confused.  Are you locking the LCD screen when using your camera in water and still having this issue? Or, are you just forgetting to lock the screen? Just like a phone or any other touch screen, water can cause havoc and be read as input. If you lock the screen, you shouldn't be having this issue.

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All Replies
GoPro
Posts: 6,097

Re: Problem with the LCD screen in the water !!!

[ New ]

 

Hi @riconamix

 

May I know if you already updated the camera?

Can you try if will happen in fresh running water as well?

 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: Problem with the LCD screen in the water !!!

[ New ]

Hi, Thanks for the answer

 

So I update the camera yesterday night and try it again in the sea this afternoon and the problem is always here :(

At a time the water is even able to change the frame rate and the quality form 2,7k to 720p...

 

And after come back at home I try in the shower and I have the same problem...

The water jet of the shower on the LCD screen changes the settings, move to TimeWrap or Photo...etc

 

I am a little disgusted, I should kept my GoPro Hero6...

 

Did you think I need to send back the camera where I bought it for an exchange ?

 

 

 

Regards.

GoPro
Posts: 6,097

Re: Problem with the LCD screen in the water !!!

[ New ]

 

Hi @riconamix,

 

Sorry about that. You may return that camera instead and get a replacement. 

 

Regards,

-Jay 

Explorer
Posts: 13,039

Re: Problem with the LCD screen in the water !!!

[ New ]

@riconamix

I'm confused.  Are you locking the LCD screen when using your camera in water and still having this issue? Or, are you just forgetting to lock the screen? Just like a phone or any other touch screen, water can cause havoc and be read as input. If you lock the screen, you shouldn't be having this issue.

Explorer
Posts: 13,039

Re: Problem with the LCD screen in the water !!!

[ New ]
Just for clarification. The Rear LCD should respond to your touch, even when wet; however water drops hitting the screen will also get recognized as touches. You should lock the screen after changing your settings to ensure that the LCD doesn't respond to unintentional input from the water.
Tourist
Posts: 5

Re: Problem with the LCD screen in the water !!!

[ New ]

Hi, sorry for the late response I was in holiday

 

So I try what you say, lock the screen, and it's perfect

The water try to unlock the screen but without success :)

 

 

 

Thanks everybody for the helps !