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Reply
Tourist
Posts: 3

Problem with new GoPro hero 7

Greetings ! 

We bought an GoPro7 black from store in Spain and camera lcd does not work, it captures an image and video, but the screen does not work, it does not display any image on LCD.

It's on backlight of screen and touch screen work but can't see anything on the screen!

We are now back in Croatia and can't go in Spain to store, so can we deal it with you, official GoPro?  Can we and where exchange the camera for a new one ?

front

Tourist
Posts: 3

Re: Problem with new GoPro hero 7

Hi!
Did you buy the new or used camera ?
Have you tried going through the GoPro App on Smartphone to see if something appears on the phone ?

Explorer
Posts: 12,070

Re: Problem with new GoPro hero 7

Just for clarification.

This is not GoPro Customer Service. This is a member to member support community.

To reach the GoPro Support Team, you need to start a chat here https://gopro.com/help/ContactUs
Tourist
Posts: 3

Re: Problem with new GoPro hero 7

[ Edited ]

New one, I got bill and everything.

Everything work... when I scroll with finger it accept gestures, when i click foto or video, gopro record and I can use memory card for transfer photo and video, but nothing can't see on back lcd

GoPro
Posts: 10,243

Re: Problem with new GoPro hero 7

 

Hello! @deftlight4718

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 3

Re: Problem with new GoPro hero 7

I tried without SD Card, same problem.

Already updated two times via SD card GoPro :/ 

Explorer
Posts: 12,070

Re: Problem with new GoPro hero 7

Reach out to Support Team for further assistance.
https://gopro.com/help/ContactUs