01-17-2019 07:28 AM
01-17-2019 08:12 AM
If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used.
Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card.
What SD card are you using? Here's a list of our recommended SD cards.
01-17-2019 08:43 AM
I haven't had any issues, such as locking up/freezing or battery drain. However, last week I suddenly started having a few locking up issues which I would have to resolve by holding down the side Mode/Power button for about 10 seconds, releasing, and then waiting for the camera to reboot.
I went home, formatted the SanDisk Extreme v30 64GB SD card (full, not quick) in my computer and did a manual update. The camera worked fine again but after recording for awhile, the issue returned. This time I switched to a different SanDisk Extreme v30 32GB SD card and went out and repeated the same recordings. The issue didn't repeat.
Once again, I formatted the first card and repeated the recordings. Once again, the issue returned. Switched cards again, but this time to Samsung Evo Select 64GB and repeated the test. No issues.
For a third time I tried the original card and once again, the camera froze.
This isn't the first time I've had issues with SanDisk cards and I am now officially done with them. I thought things got better with the v30 models and have had good success since the HERO6 Black came out, but once again SanDisk has let me down.
Back in the day when HERO3+ was GoPro's latest camera I did have an issue with Lexar 633x. I had two Lexar 633x cards that worked great for about a year until one day one of the cards started giving me issues. Because of this, I know it's not just SanDisk that can have issues, but by far, SanDisk seems to be the most inconsistent and trouble prone cards.
I'm not sure if this anecdote will help in this situation, but I strongly suggest trying a different card from the list of recommended SD cards after doing a manual update and factory reset.