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Sightseer
Posts: 1

Problem with gopro 6

[ New ]
Hello. I buy almost every year new gopro. I have gopro 3+, 4+
In this year I buy gopro 6. Everything is good but today I swim in sea (no deep) near beach. Gopro not working and water be inside. I have video how I open gopro and inside will be water.
I already sent video in your page Facebook.

Accepted Solutions
GoPro
Posts: 25,955

Re: Problem with gopro 6

[ New ]

 

Hi @evgenyr8011

 

I am sorry to hear about what happened with your camera.

While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened

Let our Support Team assist you on this.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 25,955

Re: Problem with gopro 6

[ New ]

 

Hi @evgenyr8011

 

I am sorry to hear about what happened with your camera.

While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened

Let our Support Team assist you on this.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej