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Sightseer
Posts: 1
Accepted Solution

Problem with battery hero3+

I have a hero 3+ camera. Suddenly when I turn it on, after 5-8 seconds the battery indicator and the red flash light blink and then the camera turns off. All this happens while the battery is full. I bought a new battery but unfortunately did exactly the same. If I have it connected to the electricity it does not close but it works normally. Please let me know about the available solutions. Thank you. 


Accepted Solutions
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GoPro
Posts: 10,107

Re: Problem with battery hero3+

Hello @supershore37135

 

Sorry to hear about the trouble. You did right by checking if a new battery will help. As both the camera and the battery work individually, there  might be an issue with the battery connector inside the camera. Our  team at https://gopro.com/help/ContactUs will be able to assist you further. You can reach them via phone or chat. 

 

Best regards, 

Marius

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All Replies
Highlighted
GoPro
Posts: 10,107

Re: Problem with battery hero3+

Hello @supershore37135

 

Sorry to hear about the trouble. You did right by checking if a new battery will help. As both the camera and the battery work individually, there  might be an issue with the battery connector inside the camera. Our  team at https://gopro.com/help/ContactUs will be able to assist you further. You can reach them via phone or chat. 

 

Best regards, 

Marius