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Tourist
Posts: 7

Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

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Hi, friends!

Bought GoPro 7 BLACK. Problems with connecting to a computer with Windows.
1). Windows user is written in Cyrillic (Russian) in Windows 10 (home) - Quick does not start ...
2). A new user has been created in English - Quick starts, but on any input it requires entering a login and password.
Anyone know what to do?

Thanks/

GoPro
Posts: 12,917

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

[ New ]

Hi @mik99755,

Just to clarify, do you already have a GoPro User Account created? https://gopro.com/signup

Please try the following troubleshooting steps:

  1. Open Quik for desktop
  2. While on the login screen, select the "Help" tab above the Quik for desktop window
  3. Select "Restart with default settings"
  4. A modal will appear saying "Are you sure?". Click "Restart" once more.
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
  6. Go to the login screen and input your GoPro User Account credentials. You should then be able to login successfully.


Kind Regards,
Ann

Tourist
Posts: 7

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

[ New ]
Hello, Ann! Yes, I have an account in the google system, the camera is tied there. I enter the account without problems))
Tourist
Posts: 7

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

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Not google!!! In GoPro system!
Tourist
Posts: 7

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

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I will try)) we have a night)) good night)) I will try tomorrow and answer. Thank!
GoPro
Posts: 25,139

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

[ New ]

Hi @mik99755

 

Yes you  may use your Google email when signing up for a GoPro account.

Please see if you will be able to login though https://gopro.com/login

This will help us isolate where the trouble may be.

 

Thanks!

Ej

 

Tourist
Posts: 7

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

[ New ]
I freely log in to gopro account
GoPro
Posts: 25,139

Re: Problem with GoPro 7 black & Win 10 Home (may be and Win Pro too)

[ New ]

Hi @mik99755

 

Thanks for getting  back to us.

See if the information shared by @lukey3 on this thread will work on your end.

Let us know how it goes.

 

 

Regards,

Ej